Refund Policy

At Geralt Technologies, we are dedicated to delivering top-quality IT and digital payment services tailored to your business requirements. Our goal is complete client satisfaction, and this refund policy is designed to balance that goal with fair protection for both parties.

1. General Policy

Because of the custom and digital nature of our services, refunds are typically not issued once work has begun or the project has been delivered. However, we recognize that certain circumstances may warrant review, and refund requests will be assessed individually.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

  • Service not delivered: If you have paid for a service and we have not started work or delivered any part of the service.
  • Duplicate payment: If you were charged more than once for the same service.
  • Project cancellation (by Geralt Technologies): If we are unable to fulfill your order or cancel the service from our end.
  • Unsatisfactory service (limited scope): If the final delivery clearly fails to meet the documented scope of work, and you have communicated this within 1 days of delivery.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after work has started
  • Delays caused by client-side inactivity or lack of communication
  • Services or digital products already delivered or accessed
  • Custom software, app, or payment system development once the initial phase is approved and started
  • Ongoing monthly services where cancellation was not requested in writing before the renewal period

4. Submitting a Refund Request

To request a refund, please email us with the following details:

  • Your full name and company name
  • Invoice or transaction number
  • Description of the issue
  • Any supporting documentation (if applicable)

We will review your request and respond within 1-2 business days.

5. Dispute Resolution

We encourage clients to communicate with us directly before initiating any chargeback or dispute with a financial institution. We are committed to resolving any concerns professionally and fairly

6. Changes to This Policy

Geralt Technologies reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on our website.

7. Contact Us

If you have questions about our refund policy, please contact: Geralt Technologies::

Email: geralttechnologies69@gmail.com

Phone: +92 3283328000